Scope Of This Privacy Information
This privacy information describes personal information displayed or requested during the reviewed Lucky Ones registration and verification processes. It also explains the operator information and contact details supplied for Lucky Ones.
Observed registration fields and verification rules do not, by themselves, establish how information is stored, retained, shared, secured or otherwise processed. Those topics are not specified in the available information.
Operator Details
The operator identified for Lucky Ones is Just Entertainment B.V. This information provides the operator context supplied for the service. It does not establish the operator’s legal role for any particular handling of personal information.
For general assistance, Lucky Ones provides live chat and email support. The supplied support email is support@luckyones.com.
Information Shown During Registration
The registration flow used email registration and displayed two stages. The reviewed fields included contact, identity, location and account details. A promo code field was also shown with the registration inputs.
- Email and password;
- First name and last name;
- Date of birth, country and currency;
- Phone, city, address and postcode;
- Promo code.
The country selector required manual selection in the reviewed flow. The promo-code field was optional and appeared alongside the required registration inputs.
Registration Consents
The reviewed registration flow displayed several consent or acknowledgement options. These included confirmation that the user was at least 18 years old, acceptance of the Terms and Conditions, and acceptance of the Privacy Policy.
A separate consent option was displayed for promotional communications. The presence of this option does not, on its own, establish whether promotional communications were sent or how any related information was used.
A synthetic desktop test using Chrome on 11 October 2026 completed registration successfully in two minutes and 29 seconds. The test data was synthetic and described as consistent with the reviewed Lucky Ones registration flow.
Email And Phone Confirmation
A welcome and confirmation email was received after the reviewed registration. It arrived after 37 seconds. This observation does not establish that an email address was verified or confirm the purpose of that message.
The registration flow displayed a phone field, but phone confirmation was not requested during the reviewed process. The presence of that field does not prove that phone verification is mandatory.
Account Access Information
The supplied registration evidence also records account access tests. Email and password login was tested, with a recorded login time of 11 seconds. A mobile login test was also completed, with a recorded time of 14 seconds.
Password reset was tested through email. The password reset email arrived after 48 seconds. These observations describe the tested flows only and do not establish wider account-management practices.
Users can visit the Lucky Ones online casino site for navigation to the service. The supplied information does not specify additional personal information collected during login or password recovery.
Identity And Address Verification
Identity and address verification is required for a first cashout. It may also be requested for additional account or payment checks. Verification may apply after a withdrawal request, during an age or identity check, for payment ownership, or where account activity is inconsistent or unusual.
Verification documents can be uploaded from the personal account Documents or Verification area. The published rules do not state a guaranteed document-review timeframe. Document review may occur before the listed payment-method processing period begins.
Documents That May Be Requested
When verification is required, the published rules identify several types of supporting evidence. The documents requested can depend on the check being performed.
- Passport, driving licence or national identity card for identity evidence;
- A recent utility bill or bank statement for proof of address;
- Card, bank account or e-wallet evidence confirming payment ownership when applicable.
Proof of address is generally expected to have been issued within the last three months. Crypto deposits may not require separate payment-method proof, but identity and address checks can still apply.
Verification And Withdrawals
Withdrawal processing may remain pending until required identity, address and payment checks are completed. This applies where the relevant checks are requested or required under the published verification rules.
Payment ownership checks may be requested when applicable. Verification may also be requested before promotional winnings or account rewards are released. These checks are separate from any listed payment-method processing period.