Privacy Policy

This Privacy Policy outlines how Lucky Ones collects, uses, protects, and handles your personal information when you use our services. Our commitment is to safeguard the privacy of our players and ensure that all data is managed securely and transparently in accordance with Australian privacy standards. By creating an account and using the services at the LuckyOnes AU, you consent to the data practices described in this policy.

Information We Collect

To provide a secure and personalised gaming experience, we collect various types of information. The data we gather can be categorised as follows:

Personal Identification Information: This includes your full name, date of birth, and gender, which are necessary for identity verification.
Contact Details: We collect your residential address, email address, and phone number to manage your account and communicate important updates.
Financial Information: To process deposits and withdrawals, we require details of your payment methods. Note that sensitive details like full credit card numbers are processed by our secure payment partners and are not stored on our servers.
Verification Documents: As part of our Know Your Customer (KYC) process, we collect identification documents like a driver’s licence or passport and proof of address like a utility bill.
Technical Data: We automatically log information such as your IP address, browser type and version, device information, and operating system when you access our platform.
Usage Data: This includes details about how you use our website, such as your login history, the games you play, wagers placed, and transaction records.

How We Use Your Information

The information we collect is used for specific and legitimate purposes to enhance your experience and meet our regulatory requirements. These purposes include:

Account Management: To set up, operate, and manage your player account, including processing your deposits and withdrawals.
Legal and Regulatory Compliance: To verify your identity, conduct anti-fraud checks, and comply with our legal obligations related to anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
Service Improvement: To analyse usage trends and player feedback to improve our website, game offerings, and overall service quality.
Customer Support: To assist you with your queries and resolve any issues you may encounter.
Marketing Communications: To inform you about promotional offers, new games, and other updates that may be of interest. You can opt-out of receiving marketing materials at any time through your account settings.

Data Security

Protecting your personal information is a top priority at Lucky Ones. We implement a range of robust security measures to prevent unauthorised access, disclosure, alteration, or destruction of your data. All information transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) technology. Your data is stored on secure servers protected by advanced firewalls and access is strictly limited to authorised personnel.

Cookies and Tracking Technologies

Our website uses cookies to improve functionality and enhance your user experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and collect analytical data. We use essential cookies for core site functions and analytical cookies to understand website traffic. You have the option to manage or disable cookies through your web browser settings, although this may affect the functionality of certain parts of our website.

Lucky Ones does not sell or rent your personal information to third parties. We may, however, share your data with trusted partners under specific circumstances, such as:

Payment service providers to facilitate transactions.
Identity verification services to complete KYC checks.
Regulatory and government bodies when required by law.

We ensure that any third party we work with adheres to strict data protection and confidentiality standards. This is part of our commitment to safety and aligns with our other policies, such as the Lucky Ones responsible gambling framework.

Your Rights and Choices

As a user, you have several rights concerning your personal information. You have the right to access the data we hold about you, request corrections to any inaccuracies, and, in some cases, request the deletion of your data. All requests can be made by contacting our customer support team. Please note that we may be required to retain certain information for legal or regulatory purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically to stay informed.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please do not hesitate to contact our customer support team through the available channels on our website.