Responsible Gaming
Lucky Ones is committed to providing a safe, fair, and enjoyable gaming environment for all our Aussie players. We believe that gambling should be a form of entertainment, not a way to make money. We encourage everyone to play responsibly and within their means. This page outlines our commitment to responsible gaming and the tools we provide to help you stay in control of your play.
Our Commitment to Responsible Gaming
Our core philosophy is built on player protection. We have a duty of care to our community and take our responsibilities seriously. We aim to create a platform where players can manage their gambling habits effectively. The team at Lucky Ones casino online is trained to recognise the signs of problem gambling and to provide assistance where needed. We are dedicated to promoting a culture of responsible gaming across our entire platform.
Tools to Help You Stay in Control
We provide a range of tools to help you manage your gambling. You can access these features directly from your account settings at any time. We encourage all players to consider using them to ensure their experience remains positive.
- Deposit Limits: Set a cap on the amount of money you can deposit into your account over a daily, weekly, or monthly period. This helps you stick to your budget.
- Loss Limits: Control how much money you can lose from your deposits within a specific timeframe. Once you reach this limit, you won’t be able to place any more bets until the period resets.
- Wager Limits: Limit the total amount of money you can bet. This tool helps you manage the volume of your play, regardless of wins or losses.
- Session Timers: Keep track of time with on-screen reminders about how long you’ve been playing. This feature helps you balance gambling with other activities.
- Cooling-Off Period: If you need a short break, you can set a cooling-off period from 24 hours up to six weeks. During this time, you won’t be able to log in or deposit.
- Self-Exclusion: For those who need a longer break, self-exclusion allows you to block access to your account for a period of six months or more. This is a more formal commitment to stop gambling.
Do You Need to Take a Break?
Responsible gaming means being aware of your habits. It can be helpful to ask yourself a few questions from time to time:
- Are you spending more money or time gambling than you can afford?
- Are you chasing losses?
- Is gambling affecting your personal relationships or work?
- Do you feel stressed or anxious about your gambling?
If you answer yes to any of these, it might be a good time to use our responsible gaming tools or seek external support.
Support for Australian Players
If you or someone you know is struggling with gambling, there are excellent, confidential support services available across Australia. These organisations offer free advice and counselling. We recommend reaching out to professionals for guidance.
- Gambling Help Online: A national service offering 24/7 support via live chat and email.
- Gamblers Anonymous Australia: Provides peer support through local meetings for people who wish to stop gambling.
- Lifeline Australia: Offers crisis support for a range of issues, including those related to gambling.
You can find their contact details with a quick online search.
Preventing Underage Gambling
It is illegal for anyone under the age of 18 to gamble. At Lucky Ones, we use strict verification procedures (KYC) to confirm the age and identity of all our players. Any account found to be used by a minor will be immediately closed and any winnings forfeited. For more information on our company’s mission, you can read about the Lucky Ones about us page. We also encourage parents to use filtering software to prevent underage access to gambling websites.