Terms and Conditions

Welcome to Lucky Ones. These terms and conditions outline the rules and regulations for the use of our gaming platform. By accessing and using the services provided by the Lucky Ones Australia, you accept and agree to be bound by the terms and provisions of this agreement. It is essential that you read, understand, and agree to these guidelines before creating an account and participating in any games or promotions. These policies are in place to ensure a fair, secure, and responsible gaming environment for all our players in Australia.

General User Agreement

Participation on our platform is strictly limited to individuals who are at least 18 years of age or the legal age for gambling in their jurisdiction. It is the player’s responsibility to ensure they comply with local laws. The terms outlined here constitute the entire agreement between the player and the casino, superseding all prior agreements. We operate under a Curacao licence, which requires adherence to specific operational standards for player protection and fairness.

Account Registration and Management

To access our real money games, you must register for a personal account. All information provided during registration must be accurate and kept up to date.

Each player is permitted only one account. The creation of multiple accounts may lead to the suspension of all associated accounts and the voiding of any winnings.
You are solely responsible for maintaining the confidentiality of your login credentials, including your password.
Verification, also known as Know Your Customer (KYC), is a mandatory process required before your first withdrawal. This involves submitting documents like a photo ID and proof of address to confirm your identity.

Deposits and Withdrawals Policy

All financial transactions are protected by SSL/TLS encryption. The minimum deposit and withdrawal amount is $20. We support a range of payment methods, including credit cards, e-wallets, and cryptocurrencies like Bitcoin and Ethereum. Withdrawal requests are processed from Monday to Friday. While crypto and e-wallet withdrawals are typically fast, bank transfers may take 3-5 business days. Standard withdrawal limits are set at $3,000 per week and $15,000 per month, though these may be adjusted for VIP players.

Bonus and Promotion Rules

Bonuses are offered to enhance the player experience but come with specific conditions. Unless stated otherwise in a promotion’s specific terms, a standard wagering requirement of 40x applies to bonus funds and any winnings generated from free spins. The maximum bet permitted while playing with an active bonus is $5. Most pokies contribute 100% towards wagering requirements, while table games and video poker contribute 5%. Live casino games do not contribute. Bonuses are typically valid for 7 days from activation.

Prohibited Conduct

Any activity deemed to be fraudulent, collusive, or illegal is strictly prohibited. This includes using software-assisted tools, exploiting bugs or errors in the software, or engaging in any form of cheating. If such activity is detected, the player’s account will be suspended, and any balances may be confiscated. Players must use the platform for personal entertainment only.

Amendments and Queries

Lucky Ones reserves the right to modify these terms and conditions at any time. We will make reasonable efforts to notify players of any significant changes. It is the player’s responsibility to regularly review the terms. If you have any questions regarding these rules, the Lucky Ones contact us team is available to provide clarification via live chat and email.